Support

Every answer here points at a page you can open and check.

What the product measures, what each plan costs, what is held about you and how to get rid of it. The questions people actually ask are below, and each one names the page the answer comes from rather than asking you to take it on trust.

Start here

Most questions are already answered somewhere. Here is where.

The pages below cover almost everything anyone writes in about, and nothing here is a placeholder. Two of them — the template gallery and your plan — do need you signed in, because they show your own account; the rest are open to anyone.

What it does

Open tracking, section dwell, heatmaps and the ATS check

The complete list of what is measured and what the report gives you back, feature by feature, with the plan each one starts on.

See the features

If you just opened a CV

You were told this document measures how it is read. Here is exactly what it records, and the button that stops it.

Turn it off

Plans

What each plan costs, and where tracking starts

Four plans, the free one included. Measurement starts on Professional, and the page says so before you reach the card form.

Open

Templates

The template library

A hundred templates, forty-four of them on the free plan. All of them are instrumented, so switching does not cost you the report.

Open

Writing

What to put where, and what to cut

The parser, the first few lines, the bullet somebody finishes, and the question each role has to answer. All on one page.

Open

Your account

Your plan and your billing

Upgrade, downgrade or cancel. Cancelling takes effect at the end of the period you have already paid for.

Open

Consent

What you have agreed to, and how to change it

Every consent this product holds for you, in one place, each one revocable without writing to anybody.

Open

Your data

Export everything, or delete all of it

A copy of everything held about you, or permanent removal within thirty days. Neither one needs a reason and neither one goes through a retention conversation.

Open

Asked and answered

The questions people write in with, and the honest version of each answer.

Where an answer names a price, a count or a retention period, that number comes from the code or from the terms — not from a marketing page.

01

Getting started

Making the first one

  • Open Create a CV from your dashboard, choose a template, and fill in your sections. Each block is labelled as you write it — your Experience is known to be Experience and not just a rectangle of text — which is what makes the section-level report possible later. Grammar and tone review is included from the Starter plan upwards.

  • Other tools tell you the document was opened. This one tells you which sections were read and for how long, which one was read twice, and where the reading stopped. That is the whole difference, and it is set out at length in what Resumetricx is and measured against the alternatives in how we compare, including the parts we are not better at.

  • Yes. The free plan includes 1 CV, 9 document layouts, and real PDF and plain-text export with no watermark. It does not include analytics — recruiter tracking, section dwell and heatmaps start on Professional. No card is required and there is no auto-renewing trial. The full comparison is on pricing.
02

What gets measured

The report, and how it is produced

  • You share your CV as a tracked link rather than as an attachment. When someone opens it, the page records how long attention was held on each named section, the scroll depth, any links followed, the device type, the browser and operating system, and the country the request came from — never a city, and the IP address itself is not stored. Nothing tries to work out who the reader is. Beneath the notice there is an optional card asking whether they would like you to know they read it; if they fill it in you get exactly what they typed, and if they ignore it — which most will — the reading has no name against it.

  • Opens with their timestamps, seconds spent on each of the ten tracked sections, the order those sections were read in, which one was returned to, where reading stopped, how far down the page it reached, which of your links were clicked, the device type and the country. Because you can name a link per application, each reading arrives labelled with the company you sent it to, and the employer record shows which of them have gone quiet. You also get a live indicator while a CV is being read, a ranked list of changes worth making with the readings behind each one, and a version comparison that tells you whether an edit actually worked. Sections are named, so the report reads as an instruction rather than as a statistic.

  • Recruiters are told. Every tracked document carries a notice at the top saying that opens and section dwell are recorded, and linking to a page where they can switch it off. That is a deliberate choice: it is what makes the measurement lawful without asking each recruiter for consent. The page they land on is recruiter transparency, and the control there works in one click with no account.
03

Account and billing

Paying, and stopping paying

  • From plan and billing. Monthly or annual, and payment is handled by Stripe — we never see your card details.

  • Yes, from the billing portal, and it takes effect at the end of the period you have already paid for. You do not have to contact support to cancel, and nobody will try to talk you out of it.

  • There is a 14-day money-back guarantee on every paid plan, monthly and annual alike: if it has not worked for you, write to us within 14 days of the charge and we refund it in full. That is in addition to your statutory rights, which the terms set out.
04

Privacy and data

What is held, and how to get rid of it

  • Data is encrypted in transit with TLS and at rest with AES-256, and it is not sold or shared with third parties for marketing. The full inventory — what is collected, why, where it goes and how long it is kept — is on what we collect, and every company that processes any of it is named on subprocessors.

  • Yes, from delete your data. Your data is permanently deleted within 30 days, and you can take a full export of it first.

  • Access, correction, export, deletion and objection, all of them self-service rather than by request: consent management for what you have agreed to, delete your data for export and erasure, and the data protection officer for anything those two pages do not cover.

If none of that covered it

Write to a person. There is no queue and no ticket number.

General questions go to the contact form. Anything about your own data — what is held, correcting it, deleting it — goes to the data protection officer, who has to answer. If your question is about what the product measures, the fastest answer is the long explanation rather than an email.

Get in touchStart free

No card required. The first CV is free.